Terms of Service

Effective Date: 20/10/2025

Applies To: Users of villagemc.org, the Minecraft server, online store, and related services.

1. GENERAL TERMS

These Terms of Service (the “Terms of Service”) constitute a legally binding contract between you (“User” or “you”) and NovaArcade OÜ, a company duly incorporated and existing under the laws of Estonia with registration number 17280191, having its registered address at Harju maakond, Tallinn, Kesklinna linnaosa, Narva mnt 7-557, 10117 (“Company”, “we”, “our” or “us”).

These Terms of Service govern your access to and use of the website available at villagemc.org (the “Website”), together with all associated servers, online stores, features, and related services provided by the Company (collectively, the “Services”). By accessing or using the Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy, which is incorporated herein by reference.

If you are under the age of eighteen (18), you may only use the Services or make purchases with the consent and supervision of a parent or legal guardian. By permitting a minor to access or use the Services, the parent or legal guardian accepts full responsibility for the minor’s activities.

2. DESCRIPTION OF SERVICES PROVIDED

2.1. Our Services include, without limitation:

• Minecraft Game Server: Provision of a multiplayer server environment designed solely for entertainment and gameplay purposes;
• Online Store: Operation of a web-based platform enabling users to purchase digital goods, including but not limited to in-game ranks, cosmetic items, skins, and virtual currency;
• Community Access: Access to official communication and support channels, including our Discord server, website forums, and related community platforms.

For the avoidance of doubt, the Company does not provide physical goods, gambling services, or platforms for real-money trading. Any transactions carried out through our Services are strictly limited to the purchase of digital goods and the use of entertainment features as described herein.

2.2. Product Catalogue & Descriptions (completion of the missing item)

The following clarifies the nature of our digital items and completes the missing product description. These descriptions do not transfer ownership; they grant a limited, revocable, non-transferable licence to use the item within our server environment only, consistent with the “Nature of Purchases” section of the Terms.

• In-Game Ranks (Digital Access Upgrades). Digital server-side status that unlocks predefined perks (e.g., additional commands, cosmetic effects in lobbies, expanded homes/warps, priority access during peak times). Rank scope, duration (permanent or time-limited) and exact perks are specified on the product page. Ranks do not confer competitive advantages in violation of our rules and may be adjusted where required for balance or compliance.
• Loot Chest Keys (Digital Access Tokens). Consumable tokens that unlock a specific in-game chest on our server. Using a key yields a randomised non-monetary reward from the published loot table for that chest (e.g., cosmetics, temporary boosters, rare vanity items). Keys are single-use and are consumed upon opening. They have no cash value and cannot be exchanged for fiat.
• In-Game Gold (Virtual Currency). Account-bound, non-transferable virtual currency used solely in our in-server stores to acquire in-game cosmetic items, boosters, utilities, or other permitted digital content. Gold is not real money, has no real-world monetary value, and cannot be withdrawn, resold or converted into fiat or crypto. Balances may be adjusted in cases of abuse, fraud, or error as per the Terms.
• Standalone In-Game Item — (Completed Description). A specific digital cosmetic or utility item delivered to your server account (e.g., a cosmetic trail, pet, tag, particle effect, gadget or utility tool). The product page specifies the item name, cosmetic/utility nature, duration (permanent or time-limited), and any server/game-mode restrictions. The item is not tradable or transferable outside our server, has no fiat/crypto value, and may be functionally adjusted where required for technical balance or rule compliance.

2.3. Delivery & activation

Unless stated otherwise on the product page, delivery occurs immediately after successful payment authorisation by our payment partner; activation is performed server-side to the Minecraft account you used to purchase or linked during checkout. Non-delivery or activation errors are handled under the Complaints procedure and Consumer Rights sections.

3. ELIGIBILITY

To be eligible to access and use our Services, you must meet all of the following requirements:

• Minimum Age Requirement: You must be at least eighteen (18) years of age. Individuals who are at least thirteen (13) years of age but under eighteen (18) may only use the Services with the express consent and under the supervision of a parent or legal guardian. The Company relies on such parent or legal guardian to ensure compliance with these Terms of Service. Children under the age of thirteen (13) are not permitted to use the Services under any circumstances;
• Legitimate Game Account: You must hold a valid, premium Minecraft account lawfully purchased from Mojang AB or its duly authorized resellers;
• Service Restrictions: You must not be currently suspended, banned, or otherwise lawfully restricted from accessing or using the Services.

By accessing or using the Services, you represent and warrant that you satisfy the above requirements, and that any information provided to the Company in connection with your use of the Services is accurate, complete, and up to date. The Company reserves the right to request proof of age or parental/guardian consent at any time and may suspend or terminate your access to the Services if such proof is not provided upon request.

4. ACCOUNT RESPONSIBILITY

You are solely and exclusively responsible for maintaining the confidentiality and security of your Minecraft account, including any associated usernames, passwords, or other login credentials (“Account Credentials”). You acknowledge and agree that:

• Any activity conducted through your account shall be deemed to have been carried out by you, irrespective of whether you authorized such activity;
• You shall immediately notify the Company of any unauthorized use of your account or any other breach of security;
• The Company shall not be liable for any loss, damage, or liability arising from unauthorized access to or use of your account, except where such loss results directly from the Company’s gross negligence or willful misconduct.

The sharing, transfer, or disclosure of your Account Credentials to third parties is strictly prohibited. The Company reserves the right to suspend or terminate your account, without refund or compensation, if it reasonably believes that you have shared your Account Credentials or otherwise compromised the security of your account.

5. ACCESS AND AVAILABILITY

We reserve the right to modify, suspend, or terminate our Services at any time, without liability or prior notice. Service interruptions may occur due to maintenance, technical issues, or unforeseen circumstances.

The Company reserves the right, at its sole discretion, to modify, suspend, restrict, or permanently terminate the Services, in whole or in part, at any time and without prior notice, provided that such action shall not affect any statutory rights of users under applicable law. You acknowledge and agree that:

• Temporary interruptions of the Services may occur as a result of maintenance, technical issues, force majeure events, or other circumstances beyond the Company’s reasonable control;
• The Company does not guarantee uninterrupted or error-free availability of the Services;
• The purchase of digital items, ranks, or other in-game benefits does not constitute a guarantee of perpetual or indefinite access to the Services or related content;
• In the event that you are banned, suspended, or otherwise restricted from the Services due to a violation of these Terms of Service or our community guidelines, you shall forfeit, without refund or compensation, any previously purchased digital items, ranks, or related content.

6. PAYMENTS & REFUND POLICY

6.1. Payment Terms

All purchases of digital items on the Website are payable exclusively in fiat currency (e.g., EUR, USD or other supported national currency) through integrated third-party payment service providers and/or acquiring partners connected to our Online Store.

You must use a valid payment instrument (e.g., debit/credit card, online wallet, or bank transfer) issued in your name or with your lawful authorisation. We do not accept cryptocurrency or any other non-fiat settlement method.

By confirming your purchase, you authorise us and our appointed payment service providers to charge the total purchase amount immediately. Depending on your chosen provider, the merchant descriptor on your bank statement may refer to our brand name or that of our payment partner.

If your payment account is denominated in a currency other than that displayed on the checkout page, your issuing bank or payment provider may apply its own foreign exchange rate and transaction fees. We are not responsible for such additional charges.

We reserve the right to delay, refuse, or cancel any transaction that fails verification checks, appears fraudulent, or is inconsistent with our Terms of Use or applicable law. If a payment is declined after being charged, the corresponding amount will be refunded to the same payment method.

6.2. Nature of Purchases

All purchases made through our Online Store grant you a limited, personal, non-transferable, and revocable license to use the purchased digital items solely within our Minecraft server environment. Purchases do not grant you any ownership, intellectual property rights, or proprietary interest in the digital items.

6.3. Finality of Purchases

By completing a purchase, you expressly consent to the immediate provision and activation of the purchased digital content. Unless otherwise required by applicable law, all purchases of digital content are final and non-refundable once the digital item has been made available to you. By completing a purchase, you expressly consent to the immediate provision of the digital item and acknowledge that you thereby lose your statutory right of withdrawal under Directive 2011/83/EU on Consumer Rights.

6.4. Exceptions Allowing Refunds

Without prejudice to the above, refunds may be granted under the following limited circumstances:

• The purchased digital item was not delivered;
• The purchased digital item is defective or fails to function as intended;
• The purchased digital item materially differs from the description provided in our Online Store.

Any refund request must be submitted in writing within fourteen (14) days from the date of the transaction and must be accompanied by valid proof of purchase. If approved, refunds shall be processed using the original payment method, unless otherwise mutually agreed.

6.5. Chargebacks

By making a purchase, you irrevocably agree not to initiate chargebacks, payment reversals, or equivalent disputes with your payment provider. Any attempt to do so will be treated as a material breach of these Terms of Service and may result in immediate account suspension or termination, without refund, and may further give rise to legal action to recover losses incurred by the Company.

6.6. Eligibility to Purchase

You must be at least eighteen (18) years old to make purchases. If you are between thirteen (13) and eighteen (18) years of age, you may only make purchases with the consent and supervision of a parent or legal guardian, who shall assume full responsibility for such transactions.

6.7. Taxes and Fees

You are solely responsible for the payment of any applicable taxes, levies, duties, or transaction fees associated with your purchases, as required under applicable law.

7. TECHNICAL REQUIREMENTS (CLIENT-SIDE)

7.1. General

Access to the Services requires an internet connection and a compatible device capable of running a modern Java environment and the official Minecraft client.

7.2. Recommended system (Java)

• OS: Windows 10+ or macOS 10.14.5 Mojave+
• CPU: Intel Core i5-4690 3.5 GHz | AMD A10-7800 APU 3.5 GHz | Apple M1 (or equivalent)
• Architecture: ARM, x64, x86
• Memory: 4 GB RAM
• Graphics: NVIDIA GeForce 700 series or AMD Radeon Rx 200 series (excluding integrated chipsets) supporting OpenGL 4.45
• Network: stable broadband connection of at least 2 Mbps sustained downstream
• Other: Up-to-date Java runtime, current Minecraft version, and available disk space for client assets/mods.

7.3. Availability & downtime

Service availability is not guaranteed on a continuous basis and may be interrupted for maintenance, technical issues or force majeure, as already stated in the Terms. Client devices and connectivity are the User’s responsibility.

8. PROHIBITED CONDUCT

8.1 General Prohibitions

When accessing or using the Services, you agree that you shall not, under any circumstances:

• Use, create, distribute, or promote cheats, hacks, bots, macros, scripts, or any other unauthorized third-party software, tools, or modifications that alter or interfere with the intended functionality of the Services;
• Exploit errors, bugs, glitches, vulnerabilities, or unintended features of the Services for personal advantage or to the detriment of others;
• Engage in abusive, offensive, threatening, defamatory, discriminatory, or otherwise harmful behavior, including harassment, hate speech, or bullying directed at other players, staff, or third parties;
• Impersonate any member of staff, representative of the Company, or other players, whether for deceptive, malicious, or humorous purposes;
• Interfere with, disrupt, or attempt to disrupt the normal operation of the Services, including through denial-of-service attacks, spamming, flooding, or other malicious technical activity;
• Upload, transmit, or distribute any content that contains malware, viruses, trojans, worms, corrupted data, or other harmful software or code;
• Infringe the intellectual property rights, privacy rights, or other legal rights of the Company, other users, or third parties;
• Use the Services for any commercial, advertising, or promotional purposes not expressly authorized by the Company;
• Engage in any activity that violates applicable local, national, or international laws, regulations, or legally binding obligations.

8.2 Enforcement

The Company reserves the right, at its sole discretion, to investigate and take appropriate action against any violation of this Section, which may include, without limitation, warnings, temporary suspensions, permanent bans, revocation of licenses to digital items, deletion of user accounts, and/or referral to law enforcement authorities.

8.3 No Refunds

You acknowledge and agree that in the event of suspension or termination of your access to the Services due to a breach of this Section, you shall forfeit any rights to refunds or compensation for digital items, content, or Services previously purchased or obtained.

9. INTELLECTUAL PROPERTY

9.1 Ownership of Rights

All rights, title, and interest in and to the Services, including but not limited to the Website, Minecraft server, Online Store, software, source code, game mechanics, databases, design, text, graphics, logos, trademarks, trade names, and any other content made available by the Company (collectively, the “Company Content”), are and shall remain the exclusive property of NovaArcade OÜ or its licensors.

9.2 Limited License

Subject to your compliance with these Terms of Service, the Company grants you a limited, personal, non-exclusive, non-transferable, and revocable license to access and use the Services and the Company Content solely for personal, non-commercial entertainment purposes. No other rights, express or implied, are granted to you.

9.3 Prohibited Use

Without the prior written consent of the Company, you shall not:

• Copy, reproduce, distribute, publicly display, or create derivative works from the Company Content;
• Modify, decompile, reverse engineer, disassemble, or attempt to derive the source code of any part of the Services;
• Use the Company’s trademarks, trade names, or branding in a manner likely to cause confusion or imply an unauthorized association;
• Commercially exploit any part of the Services or digital items obtained therefrom.

9.4 User-Generated Content

By submitting, uploading, or otherwise making available any content (including, without limitation, chat messages, forum posts, or community contributions) (“User Content”) through the Services, you grant the Company a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, sublicensable license to use, reproduce, display, distribute, and adapt such User Content for the purposes of operating, promoting, and improving the Services.

9.5 Reservation of Rights

All rights not expressly granted to you under these Terms of Service are reserved by the Company and its licensors. Any unauthorized use of the Company Content or the Services constitutes a material breach of these Terms of Service and may result in account suspension, termination, and/or legal action.

10. COMPLAINTS & DISPUTE HANDLING

10.1. Scope

This procedure covers complaints regarding (a) non-delivery or technical inaccessibility of digital items, (b) defective or non-conforming digital content, (c) misdescription or pricing errors, and (d) billing issues.

File a complaint via (i) email: support@villagemc.org, and/or (ii) our official Discord support channel, stating: order ID, date/time, payment method (masked), Minecraft username, description of the issue, and any screenshots/logs.

10.2. Acknowledgment

We acknowledge receipt within 2 Business Days and assign a ticket/reference. We provide a reasoned response or resolution within 15 calendar days from acknowledgment. In duly justified, complex cases we may extend this deadline up to 35 calendar days; you will be informed before day 15, with reasons for the delay and the new expected date.

10.3. Remedies (digital content)

Where your complaint is upheld, remedies may include re-delivery/activation, repair (e.g., account-side fix), replacement, or a proportionate price reduction/refund where repair/replacement is impossible or not provided within a reasonable time. These remedies mirror your statutory protections for defective/non-conforming digital goods and do not affect other rights you may have under mandatory law.

10.4. Escalation

If you remain dissatisfied after our final response, you may (i) seek independent advice or redress in court under the applicable law stated in the Terms, and/or (ii) as an EU/EEA consumer, use the European Commission Online Dispute Resolution (ODR) platform for eligible online purchases. Details and links are already provided in the Terms and incorporated here by reference.

10.5. Relationship with refunds/chargebacks

This complaint process is without prejudice to your statutory rights and the existing contractual rules on refunds and chargebacks in the Terms. Users are encouraged to use our internal process and the ODR platform where applicable, rather than initiating unmerited chargebacks.

10.6. Records

We maintain complaint records for at least 12 months for compliance and quality assurance.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our Services. This includes—but is not limited to—loss of data, account compromise, loss of purchased items, or service outages.

You agree to indemnify and hold harmless VillageMC and its staff from any claims or damages arising from your actions or breach of these Terms.

12. DATA PROTECTION

We handle your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). For details on how we process and store your data, please refer to our Privacy Policy.

13. GOVERNING LAW AND JURISDICTION

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Estonia, without regard to its conflict of laws principles.

If you are a consumer habitually resident in a Member State of the European Union or the European Economic Area, you may also benefit from any mandatory provisions of consumer protection law applicable in your country of residence. Nothing in these Terms of Service shall affect your statutory rights as a consumer under such laws.

Any dispute, controversy, or claim arising out of or in connection with these Terms of Service, including their validity, interpretation, performance, or termination, shall be submitted to the competent courts of Estonia, unless mandatory law provides that you may bring proceedings in the courts of your country of residence.

14. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect legal, technical, or business changes. Updated Terms will be posted on our website. Continued use of the Services after updates indicates your acceptance of the revised Terms.

15. CONSUMER RIGHTS

As a user within the European Union (EU), you are entitled to certain consumer rights under EU law, including:

15.1 Cooling-Off Period

As a consumer resident in the European Union or European Economic Area, you normally have the right to withdraw from a distance purchase within fourteen (14) days from the date of conclusion of the contract, without giving any reason and without incurring any costs other than those expressly permitted by law.

Exception for Digital Content: The right of withdrawal does not apply to digital goods that are supplied immediately after purchase and are not provided on a tangible medium, provided that, prior to the completion of the purchase: (i) You have given your express consent to the immediate supply of the digital content; and (ii) You have acknowledged and accepted that you will lose your statutory right of withdrawal once the digital content has been fully delivered and activated. By finalizing your purchase through our Online Store, you expressly consent to the immediate provision of the purchased digital content and confirm that you waive your right of withdrawal.

15.2 Defective or Non-Conforming Digital Goods

If the purchased digital goods are defective, not delivered, or do not conform to their description, you may be entitled under EU and national consumer protection laws to request: (a) a repair or replacement of the defective digital goods, where possible; or (b) a proportionate reduction in price or a refund, where repair or replacement is not possible or cannot be carried out within a reasonable time.

15.3 Mandatory Consumer Protection

Nothing in these Terms of Service shall exclude, limit, or otherwise restrict the statutory rights to which you are entitled as a consumer under applicable EU or national laws.

16. DISPUTE RESOLUTION

We will make reasonable efforts to respond and attempt to resolve the matter amicably within a reasonable timeframe.

If we are unable to resolve the dispute through direct communication, you have the right, as a consumer resident in the European Union or European Economic Area, to make use of the European Commission’s Online Dispute Resolution (ODR) platform, available at: https://ec.europa.eu/consumers/odr. This platform provides a simple and accessible means to resolve disputes related to online purchases without resorting to court proceedings.

You also retain the statutory right to bring proceedings before the competent courts of your place of residence or, at your choice, the competent courts of Estonia. Nothing in these Terms of Service shall restrict or prejudice your rights under applicable consumer protection laws.

Contact Information

Administrator Team

📧 Email: support@villagemc.org

💬 Discord: https://discord.gg/v2NXcEcxz3